Privacy Policy

We may collect information you provide when you create an account, use our mock exams, contact support, upload study material, or subscribe to a plan. This may include your name, email address, phone number, state, exam preferences, profile details, payment-related references, and support messages.

We also collect learning and usage data such as mock test attempts, answers, scores, time taken, chat interactions, feedback reports, device details, log data, and pages visited on the platform.

We use your information to provide account access, generate mock exams, personalise learning recommendations, show performance analytics, process subscriptions, respond to support requests, improve platform quality, and keep the service secure.

Learning data may be used to improve your experience, such as identifying weak topics, generating relevant practice questions, and creating better revision guidance.

TruSathi AI uses AI-powered features to generate questions, explanations, feedback, and study guidance. Information from your interactions may be processed by our systems and trusted service providers to deliver these features.

You should avoid entering highly sensitive personal information into chat, feedback, or upload fields unless it is necessary for using the service.

Payments may be processed through third-party payment providers. We do not store complete card, UPI, or banking credentials on our servers. Payment providers may collect and process information according to their own policies.

We may also use trusted infrastructure, analytics, storage, communication, and AI service providers to operate TruSathi AI. These providers are expected to process data only for the services they provide to us.

We may use cookies or similar technologies to keep you signed in, remember preferences, improve performance, measure usage, and protect against misuse.

You can control cookies through your browser settings, but disabling them may affect some platform features.

We use reasonable technical and organisational safeguards to protect user information. However, no online service can guarantee absolute security, and users should keep their passwords and devices secure.

If you believe your account has been compromised, contact us immediately.

We retain information for as long as needed to provide the service, comply with legal obligations, resolve disputes, prevent misuse, and maintain learning history for your account.

When information is no longer required, we may delete, anonymise, or archive it according to our internal policies.

You may update account details where available, unsubscribe from optional communications, or contact us to request access, correction, or deletion of certain personal information.

Some information may need to be retained where required for security, legal, payment, or operational reasons.

TruSathi AI is intended for users preparing for competitive exams. If a user is a minor, they should use the platform with guidance and consent from a parent or guardian.

For privacy questions, account requests, or data-related concerns, please contact TruSathi AI support through the contact options available on the platform.